CUSTOMER SERVICE MANAGEMENT (C:SM™)
What is C:SM™ ?
Customer: Service Management (C:SM™ ) is a comprehensive approach for success in the “Age of the Customer”. It is composed of training and certification for your entire team in four core areas of every business.
THE C:SM™ MODEL
C:SM™ BENEFITS
HIGHLIGHTS
Customers expect great experiences.
Companies must deliver great customer service.
Customer service needs to happen at every level in companies.
WHY NOW?
The Voice of the Customer (VoC) has the more channels of communications than ever before in history and there is no slowing down in sight.
GET STARTED
With four components to C:SM™ you may be wondering "Where do I begin?"
We've got you covered!
Begin your C:SM™ journey with ICM, our certified mentoring program, and ensure that you are investing in people that will invest in your company.
C:SM™ STARTS WITH THE RIGHT CULTURE
Teach your leaders to be MENTORS and they will drive the culture of customer experience excellence.
